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About us

About us

Access Care Network Australia (ACNA) formed in 2011 with the introduction of the Western Australian Home and Community Care (HACC) Program Assessment Framework.

Since that time, we have transformed into a national organisation, providing support to more than 50,000 Australians each year.

We conduct holistic, wellness-based assessment in partnership with each client and their carers, with a focus on reablement.

Our approach builds on the capacity within each individual to achieve their personal potential.

When support is needed, we refer our clients to service providers who will support them to build on their strengths and achieve their aspirations and goals.

Our aim is to make sure each person receives the right level of care and support they need to remain independent, living in their own homes and connected to their community.

We strive to continually test new ways of assessment and build specialty areas such as assessment among people with dementia or culturally and linguistically diverse clients.

Our services are available in metropolitan, regional and remote areas of Australia.

2017 activity


  • Saw clients over 2,417,074 sqm of Australia
  • Handled 139,500 phone calls


  • Helped over 42,000 clients
  • Supported over 2,400 carers through respite
  • Found 89% of clients felt satisfied with the services we provided


  • Grew our team to more than 170 dedicated assessors, co-ordinators and support team members
  • Achieved 88.7% retention of staff.


Ricki SmithDr Ricki Smith

Dr Ricki Smith has more than 30 years’ experience in leadership, strategic planning and business development. She was appointed CEO of Access Care Network Australia in 2015. Ricki is passionate about supporting people to remain independent and is a strong advocate for the concept of reablement. In addition to her professional roles, Ricki’s Board experience spans two decades in both government and non-government organisations. She is a Fellow of the Australian Institute of Company Directors and proud to have been awarded a Churchill Fellowship in 2017.

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