You’re offline. This is a read only version of the page.

Feedback

Your feedback matters to us, whether it's a compliment, a suggestion, or a concern.

We want to hear from you. Your experience matters, and every piece of feedback helps us connect people to the right support.

Compliments, Complaints and Feedback

What happens when you get in touch

You get in touch

Call, email, or use the form below. You can stay anonymous if you prefer.

We investigate

We acknowledge within 2 business days and keep you updated.

We resolve

We aim to resolve within 10 business days.

Your rights as a client

You have the right to raise concerns and be treated with dignity and respect.

Further Support

You can contact the Aged Care Quality and Safety Commission at any time. This is a free, independent service.

1800 951 822 Aged Care Quality and Safety Commission

First Name

Last Name

Email Address

AC Number

Type

What you like to know, or how can we help?

Complaints Management

Feedback is valuable to ACNA. It not only assists us to improve our service to you, it also provokes change and fuels growth! For information about our Complaints Management Procedure, please click below.

Complaints Management Procedure

Easy Read Easy Read Text Only